How To Fix Apple Watch Back Plate

Apple Watch Service and Repair

Find out more about Apple Watch service options, warranty and pricing.

What are my options for Apple Watch authorised service?

Apple Watch repairs are not completed in-store. We make it easy to send your device to an Apple Repair Centre for specialist service. You can:

* Send your Apple Watch to an Apple Repair Centre directly. We'll provide delivery instructions and packaging.
* Ask your Apple Authorised Service Provider or Apple Store technician to send it in for you.

If your Apple Watch is covered by an AppleCare+ plan, you can also request Express Replacement Service. We will send you a replacement before you send us your Apple Watch. Your replacement Apple Watch will have factory settings.

Find out how to get your Apple Watch ready for service
Find out more about Express Replacement Service

Get service

How long will my Apple Watch service take?

Remote service at an Apple Repair Centre may take up to 5 working days. With Express Replacement Service, you'll receive a replacement in 2-5 working days.

After you've requested service, you can check the status at any time.

How much will my Apple Watch service cost?

There's no charge if the issue is covered by the Apple Limited Warranty, AppleCare+ or consumer law. If your issue isn't covered, or if your product is damaged, you'll pay an out-of-warranty or excess fee.

See Apple service pricing
Check your warranty status

What if I have AppleCare+ for Apple Watch?

AppleCare+ gives you expert technical support and hardware cover from Apple, including accidental damage protection. Each incident of accidental damage is subject to an excess fee.

Model	AppleCare+ excess fee
Apple Watch and Apple Nike+	£ 49
Apple Watch Hermès, Apple Watch Edition	£ 55

Prices are in British pound sterling and include VAT and delivery.

Not sure if you're covered? Check whether you have AppleCare+ cover by entering your Apple Watch serial number.

Find out more about AppleCare+

Get ready for Apple Watch service

Many Apple Watch issues can be resolved by restarting the device. You can also unpair your Apple Watch from your iPhone and then pair it again. Find out how to resolve charging issues.

If you need service, make sure you:

Charge your Apple Watch
Unpair your Watch from your iPhone
Remove your band and keep it along with your charging cable and other accessories. You'll need these after your Apple Watch service and they cannot be returned.
Make sure you know your Apple ID and password
If you have an Apple Watch Edition, remove the loose parts from your Apple Watch Edition Magnetic Charging Case and keep them before you return your Apple Watch for service.

Find out how to get your Apple Watch ready for service

Out-of-warranty service

Service is considered out of warranty and comes with a fee when:

Your Apple Watch is beyond the eligible warranty term.
Your Apple Watch has an issue that's not covered under warranty or consumer law, such as accidental damage.
Your Apple Watch service isn't covered by an AppleCare plan.

We may be able to fix or replace your Apple Watch for an out-of-warranty fee. In some cases, you may need to pay the full replacement value fee, such as for catastrophic damage or unauthorised modifications.

Your replacement Apple Watch will have factory settings and will be new or equivalent to new in performance and reliability.

See Apple out-of-warranty fees
Read Apple Repair Terms and Conditions

Damaged glass

If your Apple Watch display has an issue that's covered by the Apple Limited Warranty or consumer law, we can service your device at no cost. If you have AppleCare+, damaged glass is subject to an excess fee. If you have no cover, you will pay a higher out-of-warranty fee.

See Apple Watch display service pricing
Set up service

Apple accessories

The Apple-branded accessories that come in the box with your product may be covered at no additional cost under the Apple Limited Warranty, consumer law or AppleCare+. Contact Apple or an Apple Authorised Service Provider for service details.

We can help with returns or exchanges of third-party accessories that you bought from Apple. For service or support, contact the accessory manufacturer.

Contact Apple support
Get service for your Apple Watch Hermès band

Genuine parts

Genuine Apple Parts are critical to a quality repair. Visit an Apple Authorised Service Provider to make sure you get your product back working the way it should.

International travel with your Apple Watch

If your Apple Watch has an electronic SIM card, it won't support cross-border roaming with your existing plan. To optimise the performance of your Apple Watch during an international trip, you can turn off the LTE features on your device.

See our support article for more information on setting up your eSIM.

Find out more about Apple Watch cellular features

Your product warranty

The Apple Limited Warranty covers your Apple Watch and Apple-branded accessories against manufacturing defects for one or two years from the date you bought your product, depending on the model you purchased. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorised modifications. See the warranty for complete details. You can check your cover status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare+ plan or consumer law don't cover your repair, you'll pay out-of-warranty fees.

Check your cover status

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ cover, whichever is longer. We offer this whenever you have a service with us or an Apple Authorised Service Provider. This is in addition to rights provided by consumer law.

Read the Apple Repair Terms and Conditions
Read the Apple privacy policy